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Aura Circle Membership Terms & Conditions

Introduction

1. These Terms and Conditions govern the Aura Life Membership Programme (hereinafter referred to as “Membership Programme”) offered by Aura Life Ltd (“Aura Life”).

Eligibility

The Membership Programme is open to individuals who are at least 18 years old. Membership is subject to acceptance by Aura Life and is not transferable.

2. Enrolment:

  • Online Purchase: Customers purchasing a funeral plan online from Aura Life will be automatically enrolled in the Membership Programme.
  • Opt-In: Alternatively, customers may opt into the Membership Programme online or by telephone. Details on how to opt in will be provided on the Aura Life website and through customer service channels.

Member Benefits

3. Members may be eligible to receive a discount on the purchase of funeral plans and may be offered exclusive, time-limited promotions. Specific details of the discounts and promotions will be communicated to members through their registered contact details.

Marketing Communications

4. By opting into the Membership Programme, members consent to receive marketing communications from Aura Life. These communications may include details about new products, promotions, and other relevant offers. Aura Life will process members’ personal data in compliance with the General Data Protection Regulation (GDPR) and any applicable data protection laws in accordance with our Privacy Policy.

 

Data Protection

5. Aura Life is committed to protecting the privacy of its members. Personal data collected during enrolment and participation in the Membership Programme will be used solely in accordance with our Privacy Policy, which is available on our website.

 

Special Considerations

6. Customers diagnosed with a terminal illness or having a life expectancy of less than 12 months are advised to contact Aura Life directly to discuss specific needs and how we can best support them.

 

Termination and Cancellation

7. Members may cancel their Membership at any time by notifying Aura Life in writing (including email or letter) or via telephone, or via online web chat. Aura Life reserves the right to terminate the Membership Programme or a member’s participation therein at its sole discretion without liability.

 

Changes to Terms and Conditions

8. Aura Life reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised version on our website. Members are encouraged to review the Terms and Conditions periodically to ensure they understand the terms and conditions that apply to their membership.

 

Governing Law

9. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

 

Contact Information

10. For any questions or concerns regarding the Membership Programme or these Terms and Conditions, please contact Aura Life Customer Service at:

  • Email: funeralplans@aura.life
  • Telephone: 0800 808 5723
  • Address: Aura Life Ltd, Studio One Bunkers Hill Farm, Godalming Surrey, GU7 1UP, United Kingdom.

By enrolling in the Membership Programme, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Click here to see our full Terms and Conditions.