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Last updated: December 2020
At Aura, we respect your privacy and are committed to protecting your personal data. This privacy notice tells you how we look after your personal data when you complete your user profile, when you visit our website or otherwise communicate with us and it tells you about your privacy rights and how the law protects you.
We are Aura Life Limited whose registered offices are: Bunkers Hill Farm, Unsted, Godalming, Surrey, GU7 1UP.
If you need to get hold of us for any reason in connection with your personal data, please email us at: privacy@aura.life
We may modify this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. We encourage you to check this Policy whenever you use our Site and Services to understand how your personal information is used.
Aura Life Limited is the controller of your personal data. We are responsible for its security and for ensuring that we use it only for the purposes outlined in this privacy policy.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
‘Personal data’, or ‘personal information’, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
For Aura registered users:
Where you provide us with personal data belonging to another person, we do not control that personal data and will act only as processor of that personal data in accordance with our obligations contained in our terms and conditions.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We use different methods to collect data from and about you including through:
We may receive:
Technical data about you from various third parties (as governed by our Cookie Policy) and as set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Please contact us if you need details about the specific legal grounds we are relying on to process your personal data.
Where you provide us with personal data belonging to another person, we do not control that personal data and will act only as processor of that personal data in accordance with our obligations contained in our terms and conditions.
We strive to provide you with choices regarding certain personal data uses, particularly around the emails you receive from us.
If you are a registered user, we may use your contact data to send you reminder emails as part of our service to help with the administration of your account. We automatically sign you up to this when you register with us as we think it is in our legitimate interests to offer you this complete service. You are free to opt-out from receiving these emails at any time.
If you are a registered user, you will not receive marketing communications, updates, or useful advice from us, unless you opt-in to receive this type of communication either at registration or in your account settings
We will never share your personal data with any other company for marketing purposes.
We may need to share your personal data with the parties set out below:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place the highest level of security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see ‘Account Deletion’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the following rights regarding your information:
In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interest grounds (including processing for direct marketing).
For more information on your rights or to exercise any of these rights at any time, you can contact us by email at privacy@aura.life or by post at address: Bunkers Hill Farm, Unsted, Godalming, Surrey, GU7 1UP
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to a person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.
If you want to stop using your account, you may deactivate it. When you deactivate an account, you will not be able to use our Site or Services, and your information will not be capable of being viewed through our site. However, even after you deactivate your account, copies of your information, including but not limited to name and email address may be retained by us for legal and compliance reasons.
We recognise trust is the foundation of our relationship with our customers. We value the confidence you have put in us and take the responsibility of protecting your information seriously.
From the 1st January 2021, the EU General Data Protection Regulation (EU-GDPR) legislation was succeeded by the UK-GDPR for companies established within the UK.
Details of the differences between the EU and the UK GDPR are documented in the ‘Keeling Schedules’ and can be found here: https://www.gov.uk/government/publications/data-protection-law-eu-exit
Aura customers can have certainty and confidence that the handling of personal data is of the GDPR’s security standards.
We have ensured the most comprehensive set of compliance offerings have been established. In particular, in accordance with UK-GDPR, Aura has ensured that personal data is:
Aura has undertaken and executed a comprehensive evaluation and audit of all our systems and practices in connection with the personal data of our customers and have put in place the appropriate procedures and infrastructure to ensure full compliance with the requirements of the UK-GDPR.
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@aura.life.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AFHelpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This Cookies Policy explains what Cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, or the information we collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy above.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cookies Policy:
‘Company’ (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Aura Life Ltd, Bunkers Hill Farm, Unsted, Godalming, Surrey, GU7 1UP.
‘Cookies’ means small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
‘Website’ refers to the Aura web application, accessible from www.aura.life.
‘You’ means the individual accessing or using the website, or a company, or any legal entity on behalf of which such individual is accessing or using the website, as applicable.
Type of Cookies we use:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the website.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the website and how users use the website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these Cookies to test new pages, features or new functionality of the website to see how our users react to them.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These Cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place Cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.
If you prefer to avoid the use of Cookies on the website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If you do not accept our cookies, you may experience some reduced functionality in your use of the website.
If you’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser for details of how to do this.
If you have any questions about this Cookies Policy, you can contact us:
By email: hello@aura.life